1. What is eCommerceIntro?
eCommerceIntro is one of the best ecommerce provider based in Malaysia. We provide the best ecommerce solution for any business who wants to start up an online store or get their business online.
2. What do I need to get started?
eCommerceIntro is all you need. We’ll guide you from zero to hundred. Once you have a business idea in your mind, kindly contact us for further instructions.
3. I own a business, how can I start my online store with you?
First, go to our sign-up page and fill in your information, our team will contact you as soon as possible to get all the required information from you.
4. What information do you need in order to escalate the sign-up process? I wish to start as soon as possible.
Kindly provide us with your business name, business profile and business nature. If you already have an existing website or online store, let us know what you want to do about it.
Upload your business related images to a Cloud service such as Box, Dropbox or Google Drive and then share the account with us.
If you have a special preference in your ecommerce website design or template, kindly draft out in an image of PDF file. However, please note that we do not build website from scratch.
5. Can I use my own domain name and hosting plan?
The short answer is YES. You must have the ownership of the domain and then point it to our server. At this moment, we require all our clients to host their ecommerce website in our server hosting. This is because we are unable to support and troubleshoot issues that occur in a third party hosting server.
6. Is there any monthly fees, transaction fees or hidden charges?
Absolutely no. What you see in our pricing table is what you need to pay. Our charging structure is one-time fee with recurring yearly fee for support and maintenance. Unlike other ecommerce providers, we do not charge any monthly fee or transaction fee.
7. What currencies are supported?
eCommerceIntro supports almost every currencies in the world. However, in order to receive payment in a specific currency, you will need to make sure your payment gateway supports it. For more information about payment gateway, kindly contact us.
8. How is your ecommerce system different than others?
If you read through our home page, you should have already noticed quite a few. We do not charge monthly fee, no transaction fee, you own your ecommerce site license, customizability and so much more!
9. Do I need to understand HTML, PHP and any other programming language to use your system?
No. You do not need any of that knowledge in order to use and maintain your ecommerce website from us. Although some of that knowledge can help to facilitate some of the customizations on your website, it is not necessary as we will do all the programming on our side.
A basic computer know-how is needed however, as you are reading this in your computer, we bet you already have it!
10. How long can I expect to get my ecommerce website done?
This depends greatly on your requirements. Our standard turnover time to complete a ecommerce site is around 2-3 weeks. This can be shorter or longer depends on the complexity of the project.
11. I’m convinced, how can I pay you?
We accept payment via bank transfer, cheque and even cash on delivery. PayPal and credit card are acceptable at an extra rate of 4%.